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Discounted Offers - T's & C's

1.

 

DINING CASHBACK

1.1.

 

Refund claims are processed by Crave and not the restaurant. Please refer all benefit queries to GSK On Tap.

1.2.

 

The Dining Cashback benefit entitles you as an active member to a refund on the second most expensive meal, provided:

 

 

  • you are dining with at least one other person

 

 

  • no less than 2 meals and 2 drinks are purchased per membership

 

 

  • you are at least 18 years of age.

1.3.

 

The refund will be calculated as the second most expensive meal on the bill, up to a maximum of R120.00 (one hundred and twenty Rand.) Your claim will be verified with the restaurant to ensure validity.

1.4.

 

Your claim will be processed within 72 (seventy two) working hours. Please note that claims received on a Saturday, Sunday or public holiday will incur an additional days processing time.

1.5.

 

The Dining Cashback benefit:

 

 

can only be redeemed at restaurants listed on the GSK On Tap website. We shall be entitled, in our sole and absolute discretion, to amend the list of restaurants from time to time. We shall endeavour to promptly update our website as and when any changes are made. Whilst every effort will be made to ensure that all listed restaurants are trading, GSK On Tap will not be held liable in the event of any restaurant closures; and

 

 

is based on the restaurants standard prices; and

 

 

is not applicable with any special offers, promotions, discount vouchers or loyalty programs; and

 

 

cannot be used when purchasing takeaways; and

 

 

can only be used once per restaurant per day; and

 

 

does not apply to desserts, extras, toppings, sides e.g. build your burger, extras on pizza etc; and

 

 

applies to individual line items on the menu whereby only one discount applies; and

 

 

applies to courses that include drinks provided it is not a special.

1.6.

 

A maximum of two memberships may be used per table, provided they are under different names. Each member must request their own authorisation code and claim separately. Your refund will be calculated as follows:

 

 

Membership 1: 2nd most expensive meal on the bill up to max R120 with a minimum of 2 drinks

 

 

Membership 2: 4th most expensive meal on the bill up to max R120 with a minimum of 4 drinks

1.7

 

You are required to request an authorisation code from GSK On Tap prior to dining using any of the following methods. Your authorisation is not a booking and is not a guarantee of a refund. If required, please make a booking reservation directly with the restaurant.

 

 

USSD - Dial *120*2582# & follow the prompts to enter your details & receive your authorisation code (USSD is charged at 20c/20s). If you are unsuccessful in authorising via USSD, please call us to authorise.

 

 

Call - Call 0861 222 779 and an agent will provide you with your authorisation code.

1.8

 

Refunds claims:

 

 

must be submitted within one calendar month of your restaurant visit; and

 

 

will be deposited into the bank account in the name of the member only; and

 

 

must include a complete and legible claim form; and

 

 

must include the original restaurant receipt clearly displaying the restaurant name, receipt number, date and time (card receipts not accepted); and

 

 

will not be processed if the details on your receipt (restaurant name, date) does not match your authorisation or if the time of payment is over 5 hours from your authorisation time. Should you wish to reschedule your restaurant booking, please request a new authorisation code. Backdated authorisations are not allowed.

1.9.

 

Membership is non-transferable.

1.10

 

GSK On Tap accepts no responsibility for the quality of service and/or meals at any of our dining partners. Furthermore, GSK On Tap will not become involved in any disputes between members and restaurants.

1.11

 

Dining Cashback processes and terms and conditions may be amended from time-to-time.

1.12

 

Failure to adhere to, or any attempt to circumvent the GSK On Tap terms and conditions, will result in your membership being terminated.

2.

 

MOVIES

2.1.

 

Access to discounted movie tickets are purchased via the GSK On Tap website at the published rate at the time.

2.2.

 

GSK On Tap members receive a discount of up to 50% off the retail purchase price of movie tickets at participating theatres.

2.3.

 

GSK On Tap members are limited to purchasing 2 (two) movie codes per calendar month.

2.4.

 

Once you buy your movie code from the GSK On Tap website, you will be SMSed the movie codes that can be redeemed at the theatre or online at the participating theatre’s website.

2.5.

 

Movie codes bought on the GSK On Tap website will be SMSed to the registered cell phone number shortly after purchase.

2.6.

 

The movie code cannot be redeemed for cash.

2.7.

 

The movie code validity date will be stipulated on the SMS with the movie code sent to the member.

2.8.

 

Online payments are not refundable.

2.9.

 

If your online booking requests cannot be confirmed, then please contact GSK On Tap on 0861 222 779, for assistance.

2.10.

 

A movie code does not guarantee you a seat for a specific movie. Movies are to be booked by the individual at the theatre of your choice, subject to availability.

2.11.

 

This offer does not include 3D, 4D, Scene VIP, Scene Xtreme, 4DX movies or Prestige Cinemas are not included.

2.12.

 

In order to purchase discounted movie codes, members require a Visa or Master credit card.

3.

 

WELLBEING

3.1.

 

Members qualify for discounts on varying treatments through a range of wellbeing providers.

3.2.

 

In order to reserve the treatments, the member is required to call 0861 222 779 48 hours (two working days) in advance to book for the required two treatments at one of our preferred suppliers for the same day.

3.3.

 

In order to qualify for the wellbeing service, the following rules apply:

3.3.1.

 

Two of the same treatments cannot be booked for the same day.

3.3.2.

 

The second treatment cannot be booked for a future date.

3.3.3.

 

Members are required to book two different treatments for the same day at one of our preferred suppliers. Treatments exclude any hair treatments.

3.3.4.

 

For weekend bookings, bookings need to be made before 12h00 on the Wednesday prior to the weekend booking date.

3.3.5.

 

All treatments are for the main member only and proof of identification needs to be presented at the wellbeing provider before the treatments can be administered. Under no circumstances will the benefit be allowed to be used by any other non-member.

3.3.6.

 

Bookings will only be processed once proof of payment is received and once the money reflects in GSK On Tap bank account and dependent on availability at the wellness provider.

3.4.

 

The member will pay GSK On Tap for one treatment and will receive a discount on the cheapest treatment for up to the value of R400.

3.5.

 

If payment has been made to GSK On Tap by a member and if the treatments are not available due to availability, GSK On Tap will refund the member the full amount paid by the member or the member can change the booking to an alternate date.

3.6.

 

The wellbeing service is available through the call centre or by submitting a booking query online and not directly through the supplier.

3.7.

 

The wellbeing service will be provided on a first come, first served basis.

3.8.

 

Transactions will only be facilitated through venues that allow for pre-bookings.

3.9.

 

GSK On Tap reserves the right to choose the participating venues and treatments in the programme at its sole discretions and at any given time.

3.10.

 

If a member is an employee or owner of any of the venues, he or she will not be allowed to use the wellness benefit at the venue they own or employed at.

3.11.

 

If cancellation of an appointment is done within 24 hours of the treatments, the member will be liable for the cost of both treatments.

3.12.

 

All bookings are subject to the terms and conditions of each wellbeing provider.

3.13.

 

GSK On Tap is affiliated with Health Spas and Spas of Distinction. These are our preferred partners for the wellbeing benefit and all bookings are processed through Health Spas or Spas of Distinction.

3.14.

 

Limited Mangwanani Spas available as per Health Spa listing.

3.15.

 

Exceptions will be made on the wellbeing provider dependent on location with suppliers that have a valid VAT Number and provide a tax invoice.

3.16.

 

The wellbeing service is limited to 1 (one) wellbeing bookings per member per month for Healthspas or Spas of Distinction.

3.17.

 

Memberships must be validated by GSK On Tap and only members will be allowed to utilise the benefit.

3.18

 

GSK On Tap reserves the right to discontinue offering the wellness benefit to any member if GSK On Tap deems there to be abuse of the benefit.

3.19.

 

Re-imbursements will be done within 5 to 7 working days of submission if approved by GSK On Tap.

3.20.

 

During peak seasons, members will be required to pay the supplier for both treatments and claim the price of the discounted treatment from GSK On Tap provided the standard procedure is followed with the logging of the request. Re-imbursements will be done on the dates advised.

   

4.

 

EXPERIENCES

4.1.

 

Members qualify for discounts on any activity of their choice (this can be deemed and validated by GSK On Tap that it qualifies as an activity)

4.2.

 

In order to reserve an experience booking, the member is required to call 0861 222 779 to book in advance for the required activities and or experiences.

4.3.

 

In order to qualify for the experiences benefit, the following rules apply:

4.3.1.

 

Two of the same activities must be booked for the same day.

4.3.2.

 

The second activity cannot be booked for a future date.

4.3.3.

 

Members are required to choose an activity from our listed activities.

4.4.

 

The member will pay the provider for the first activity/experience and receive a discount on the cheapest ticket or entrance fee for up to the value of R400.

4.5.

 

Experience bookings need to occur 48 hours prior to the booking time and date. If cancellation of a booking is done within 24 hours, the member will be liable for the cost of both entrance fees.

4.6.

 

Experiences are only available through GSK On Tap via the 0861 222 779 call centre and not directly through the supplier.

4.7.

 

Experiences are limited to 1 (one) booking per GSK On Tap member per month.

4.8.

 

All experiences are for the main member only and proof of identification needs to be presented at the provider before the experience booking can be utilised. Under no circumstances will the benefit be allowed to be used by any non-member.

4.9.

 

All reimbursements must be submitted within 10 working days from date of activity.

4.10.

 

GSK On Tap reserves the right to choose the participating venues in the programme at its sole discretions at any given time.

4.11.

 

If a member is an employee or owner of any of the venues, he or she will not be allowed to use the activity benefit at the venue they own or employed at.

4.12.

 

All bookings are subject to availability at each venue and cannot be guaranteed.

4.13.

 

All receipts or tax invoices must have a valid VAT number with a unique invoice number. If payments for both entrance fees are paid directly to the supplier, member will be required to claim one of the entrance fees up to a maximum value of R400 from GSK On Tap provided a request for an activity is logged with the GSK On Tap call centre.

4.14.

 

Memberships will be validated by GSK On Tap.

4.15.

 

GSK On Tap reserves the right to discontinue offering the activity benefit to any member if GSK On Tap deems there to be abuse of the benefit.

4.16.

 

Re-imbursements will be done within 5 to 7 working days of submission if approved by GSK On Tap.

4.17.

 

All supporting documentation with the correct information must be submitted in order for a re-imbursement of an activity to be completed.

4.18.

 

Documentation must have the correct date and time on receipts as initial details on the logged request for the activity benefit.

4.19.

 

Each receipt must be used for 1 unique request of a re-imbursement and cannot be used for another members re-imbursement.

4.20.

 

Event/ticket bookings on Computicket cannot be classified or submitted for an activity benefit.

4.21.

 

During peak seasons, members will be required to pay the supplier the full amount of the activity and claim the price of the discounted amount from GSK On Tap provided the standard procedure is followed with the logging of the request. Re-imbursements will be done on the dates advised.